Service Requester can play a major role in ensuring a safe environment of care while increasing efficiencies by optimizing use of productive assets. Our solution ensures those in need of maintenance are serviced accordingly or retired and replaced, and those needed for patient care are easily requested and delivered in a timely manner. Service Requester integrates with St. Croix Systems' Asset Management solutions to provide expanded capabilities for two-way communication between the requester and the department from whom the service is being requested. This two-way communication includes dispatching, and service, equipment and work order record viewing. To extend the paths for communication, several notification tools can be integrated with Service Requester including email, pagers, and mobile phone messaging. Communication is on-going until the request is fulfilled or the repair work order is closed. A prompt response to requests for service and assets not only drives workforce and patient care efficiencies but also leads to a safe and quality environment of care. Maintaining assets and keeping the hospital enterprise running.
Simplify service requests
Easy-to-use and always available, this Web-based solution lets any authorized employee quickly create, submit and review the status of service requests ranging from room cleaning to linen service, from facility hazards to malfunctioning equipment including IT.
Improve response times
Define and implement a real-time request management lifecycle—from identification through resolution. With auto-notification tools, communication is continuous until the request is fulfilled—thus completing the lifecycle.
Create instant work orders
Connectivity to the Asset Manager system automatically creates associated work orders—thus eliminating the need for duplicate data entry or lost requests. Everything is seamlessly connected and requests for service or assets can be easily administered.
Leverage all types of communication tools
Email, pagers, PDAs or mobile phone messaging—varying types of hospital personnel rely on varying types of communication tools and so you have options. Be assured that you can integrate according to your hospital and workforce needs and standards.
Report and measure service performance
A single source for tracking requests and responses enables more effective performance and benchmark reporting. Details such as response time for delivery of equipment from clinical engineering or bed linens from linen supply can truly indicate how efficient the hospital is running. Response times can uncover workforce coverage issues or equipment inventory issues. This visibility can lead to improved hospital budgeting and planning.
Control and reduce operating costs
Standardized processes result in fewer phone calls, less duplication of efforts, and faster resolution. Prompt response to requests for services and assets drives workforce and patient care efficiencies—of which both have a positive effect on operating costs.