St. Croix Announces the Release of Service Center Manager™

The industries only fully integrated call center, request and dispatch management application will significantly improve healthcare service operations

Waltham, MA - November 14, 2007 — St. Croix Systems is pleased to announce the release of our integrated call center, request and dispatch management application, Service Center Manager ("SCM"). SCM is a comprehensive, feature-rich application that centralizes support service requests across facilities, departments and vendors.

Designed to support Clinical Engineering, Plant Operations, IT, Linens, Environmental, Transport and more, the application manages a closed loop lifecycle for service requests from receipt to dispatch to resolution. The application allows for automated, rules-based escalation to internal or 3rd party technicians and provides direct feedback on your vendor SLA performance as well as your internal service efficiency.

A comprehensive service worker management dashboard, including worker availability and scheduling, allows for fast and effective skills-based worker assignments to ensure timely receipt and resolution of service requests. Receipts can be processed via email, wi-fi, cell network, etc., providing the broadest possible basis for rapid communication.

For more information about Service Center Manager, please contact us at info@stcroixsystems.com